Question 1

How do I book a golf simulator session?

Accepted Answer

To book a simulator, navigate to the 'Book' page, select your preferred date, session duration, and bay. Available time slots will be displayed for you to choose from. Add your preferred slot to the basket and proceed to checkout.

Question 2

Can I book multiple time slots?

Accepted Answer

Yes, you can add multiple time slots to your basket before checking out. This allows you to book consecutive hours or different days as needed.

Question 3

What is the cancellation policy?

Accepted Answer

Bookings can be cancelled up to 24 hours before the scheduled start time for a full refund. Cancellations made less than 24 hours in advance will be charged 50% of the booking fee.

Question 4

Can I modify my booking after confirming?

Accepted Answer

Yes, you can modify your booking up to 24 hours before your scheduled time. Go to 'My Profile' > 'My Bookings' to make changes to your reservation.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards including Visa, Mastercard, and American Express. We also accept PayPal for online bookings.

Question 6

When am I charged for my booking?

Accepted Answer

Your payment is processed immediately upon completing your booking. You will receive an email confirmation with your receipt and booking details.

Question 7

Is my payment information secure?

Accepted Answer

Yes, we use industry-standard encryption and secure payment processors to ensure your payment information is protected. We do not store your card details on our servers.

Question 8

What equipment is provided with the simulator?

Accepted Answer

Each simulator bay comes equipped with a TrackMan launch monitor, high-definition projector, and premium hitting mat. Golf clubs are not provided, so please bring your own clubs.

Question 9

How many people can use a simulator bay at once?

Accepted Answer

Each bay comfortably accommodates up to 4 players. If you have a larger group, we recommend booking multiple bays.

Question 10

Are there refreshments available?

Accepted Answer

We offer a selection of soft drinks, beer, and light snacks at our facility. You are also welcome to bring your own refreshments.

Question 11

Is there parking available?

Accepted Answer

Yes, we have free parking available for all customers during their booking time.

Question 12

How do I create an account?

Accepted Answer

Click on the 'Register' button in the top right corner of our website. Fill in your details, verify your email address, and you're ready to start booking.

Question 13

I forgot my password. How do I reset it?

Accepted Answer

On the login page, click 'Forgot Password'. Enter your email address and we'll send you instructions to reset your password.

Question 14

How can I update my profile information?

Accepted Answer

Log in to your account and navigate to 'My Profile'. Here you can update your personal information, change your password, and manage your payment methods.

Question 15

Can I cancel my membership anytime?

Accepted Answer

Yes, you can cancel your membership at any time. Your access will remain active until the end of the current billing cycle.

Question 16

What happens if I exceed my monthly hours?

Accepted Answer

If you exceed your monthly hours, you can book additional simulator time at a discounted rate based on your membership tier.

Question 17

Can I upgrade or downgrade my membership?

Accepted Answer

Yes, you can upgrade or downgrade your membership at any time. Changes will take effect at the start of the next billing cycle.

Question 18

How does billing work?

Accepted Answer

Memberships renew automatically each month on the same billing date you first subscribed. You will receive an email receipt after each successful payment.

Question 19

Do unused playing hours roll over?

Accepted Answer

Included hours reset at the start of each billing cycle and do not roll over, so we encourage you to book regularly and get the most from your plan.

Question 20

How does priority booking work?

Accepted Answer

Your tier sets how far in advance you can book included sessions before they open more widely. Longer windows make it easier to secure peak times and weekends.

Question 21

Who can use my membership benefits?

Accepted Answer

Included hours and member discounts apply to sessions booked on your account. If you want to bring guests, book under your account so benefits stay aligned with your plan.

Question 22

How do I update my payment method?

Accepted Answer

Log in, go to My Profile, and open billing or payment settings. From there you can replace your card before the next renewal—we'll charge the new card on your next billing date.

Question 23

What happens if a payment fails?

Accepted Answer

We will email you and retry the charge. If payment cannot be completed, your membership may be paused until billing succeeds so access stays fair for all members.

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